1. How to place an order?
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You may place an order with us by following the steps below:
- select the models and finishes;
- send it to us by e-mail (export@quadra.ro) or fax (+40 245 217 616);
- within two days we will contact you with the total value of the your order, item availability, delivery time and transport cost. We normally deliver within 4-6 weeks;
- together with your sales representative, you can adjust the order to fill up the truck/ container;
- once the order is finalized and checked, you will make the advance payment or open the L/C (see the payment section);
- Quadra will then confirm the payment receipt and inform you on the firm delivery term and date and when the rest of the payment has to be made;
- at this point, NO further adjustments to the order can be made.
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2. Does Quadra sell to the public?
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Quadra’s clients are comprised of wholesalers and retailers from all around the world. If you are a Romanian individual interested in our models, you may contact directly our shop European Heritage in Bucharest (magazin@quadra.ro). If you are living abroad, please contact our office (+40 245 217 616) to get information about the nearest dealer in your area that carries our range.
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3. What is the minimum order?
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The minimum accepted order is of 1,500 Euro. The minimum order overseas is a 20’ container.
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4. Can I visit your factory?
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We welcome anyone to visit our premises from 8:00 a.m. to 4:30 p.m., Monday to Friday. Please arrange your visit at least a few days in advance, so we can offer our assistance in finding you accommodation.
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5. How do I choose the finishes?
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We offer you different types of finishes, from waxed and manually painted to more complex ones using solvent-borne finishing products. Also, on the same piece of furniture we can apply two colours (combo finishes). Please visit our Finishing options section in order to make the first selection of the required finishes. If you would like to see how combinations of two colours look like, please go to our Combo Demo. Our staff is also eager to offer you detailed information on all the available finishes and on the way they can be combined.
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6. Are all pieces available in all colours?
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You can choose any model in any of the available finishes.
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7. Can I have finishes samples?
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Yes, by request you can receive samples of finishes both for the wooden and upholstered items.
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8. What kind of wood is used for the construction of the furniture?
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For the construction of our furniture we only use solid pine, with the exception of chairs that are made of beech. Some of the Victoria Line kitchen models have tops made of oak or beech.
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9. What kind of upholstery is used?
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For the models in Vintage Line we use the top grain part of the cow hide, the part that contains genuine derma. Derma gives the leather a good resistance and good tensile strength. The models of Memphis Line are made of different split leather types. The models of Natura Collection are upholstered with fabric, in a choice of a wide range of colours/ patterns. Wood elements are made of solid beech.
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10. Can I get samples of pieces I am interested in?
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Yes. Know, however, that you have to pay for the samples and the cost of shipping.
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11. How can I get fittings for Quadra's furniture?
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We put in each consignment a small package containing finishing repair kits and some spare parts (locks, hinges, knobs, handles).
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12. Can I get custom made furniture?
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We do not make 'one offs' or custom furniture.
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13. How are the products measured?
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The dimensions are taken from the widest outside points, and may vary slightly from the dimensions shown. If exact dimensions are needed, please advice us when placing the order.
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14. How is the furniture packed?
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Our models are carefully packaged using cardboard protectors for corners edges and tops, and successive layers of bubble pack (two layers) and shrink-wrapped in plastic pack. All packages are clearly labeled.
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15. What is the delivery time?
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We normally deliver within 4 to 6 weeks from the moment we receive the advance payment.
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16. Who takes care of the transport arrangements?
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We arrange the transport for most of our clients. We do this every day, so we generally have good rates. If you have your own transport arranged, then we will be happy to work with them. However, please keep in mind that our prices are exclusive of transport and insurance.
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17. How do I maintain the products?
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Natural variations occurring in wood or other materials are not considered defects and the colour-fastness or matching of colors, grains, or textures of such materials may be different from a product to the other. The furniture made of solid wood is sensitive to the environment. However, quality problems may be reduced by installing, using or maintaining the furniture in accordance with the instructions below:
- Do not place furniture next to radiators, heating and cooling vents. Never expose the furniture to direct fires (fireplaces, stoves, etc.) or other intense sources of heating;
- Cyclic changes in temperature in an unheated environment (cool at night, warmer during the day) can cause small cracks of the wood;
- Hot blasts of air, such as those from a central heating, should be avoided;
- Direct sunlight should be avoided; it can fade upholstery, dry out wood furniture and has a bleaching effect on wood and finishes;
- For hot plates and dishes always use a tablecloth or a place mat;
- Avoid mechanical shocks by handling carefully;
- Do not place the furniture outdoors;
- Very damp or very dry environments should be avoided;
- Do not set abrasive items on the finished surface;
- To prevent water rings, use wood coasters;
- Spills should be cleaned up immediately;
- Thoroughly clean wood furniture and cabinets after heavy-use to avoid dirt or dust to settle on wood;
- Avoid cleaners with ammonia as an ingredient, because this substance is very damaging to unfinished wood (it has a bleaching effect of the unfinished wood);
- Do not use polishes containing high amounts of alcohol;
- Avoid furniture polishes that contain a high percentage of silicone, which may cause permanent damage over time.
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18. How can I get a printed catalogue?
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Please indicate the required number of catalogue on your order. One catalogue is free of charge, but the rest will be priced by your sales representative.
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