DEFINITIONS
- The seller - means QUADRA INVEST.
- The buyer - means the firm or company which places the order with the seller.
- The goods - means the articles, things or items described in the order, goods that are offered by the seller.
- The order - means the order placed by the buyer for the supply of the goods.
TRADE ONLY
The Seller is a trade only supplier and requires evidence of business trading before supplying any potential Buyer. The Buyer must provide the required documentary proof (i.e. VAT Certificate, Trade Registration No. etc), as well as a fully completed trade application form.
The Seller reserves the right to reject any application they feel is not ‘bona fide’ trade
The Seller reserves the right to turn down any prospective customer if they feel that their location can be detrimental to the trading business of an existing account.
THE PRICE AND PAYMENT
All prices are in EURO, FCA Targoviste, Romania and are inclusive of standard packaging. All prices are exclusive of transport and V.A.T.
We reserve the right to change prices on all goods without prior notice, if appropriate.
Payment is to be done by one of the following payment methods:
- irrevocable Letter of Credit, payable at sight, issued after the order acceptance
or
- a deposit of 30% of the proforma, at the time the order is placed and the balance two weeks before the dispatch of the goods.
ORDERS
The minimum order value for mainland Europe is EURO 1,500. The minimum order overseas is as to fill a 20’ container.
DELIVERY / TRANSPORT
The Seller can arrange the transport on request, by truck or by container.
Most of the orders are delivered within 3 to 5 weeks from the receipt of the order confirmation and payment. Unless otherwise expressly agreed in writing, any delivery times specified by the Seller in its quotation or otherwise are business estimates only and the Seller will not be liable to the Buyer for any loss or damage (whether direct, indirect or consequential) sustained by the Buyer as a result of the Seller's failure to comply with such delivery times. Furthermore, the Seller will not accept order cancellations or deposit refunds for delayed shipments.
When the Buyer arranges transport they will need to assure the pick-up of goods at the agreed date.
The Buyer is responsible that the trucks can easily reach the unloading place. The responsibility of unloading the goods lies with the Buyer.
Trucks:
The Buyer should unload the goods within 2 hours of their arrival. The Seller shall not be liable to the Buyer for any damage or loss arising directly or indirectly from any delay in delivery.
Goods are not accepted by the Seller for return from the Buyer.
Drivers cannot leave vehicles unattended, so please do not ask them to take items to upstairs storerooms etc. The goods will not be delivered at a private / residential address. The drivers may assist unloading but they are not compelled to.
In case of accident, robbery or any other incident that supposedly may affect the integrity of the goods, the Buyer should not carry on unloading the goods and should immediately and formally notice the Seller, both in writing and by telephone. The Seller will immediately contact the transport company and the insurance company that may appoint an agent to take note of the damages.
IMPORTANT NOTE – In case an incident occurs, the Buyer MUST proceed as follows:
- photos of the truck must be taken before, during and after unloading
- photos of each piece must be taken to prove the defects / damages
- photos of the labels on each piece must be taken to prove the article code and the production lot
- remarks must be made on the CMR, which include a brief description of the damages, number / quantity of damaged pieces
- the remarks on the CMR must be signed, named printed and stamped by the Buyerthe driver should countersign the CMR that contains the Buyer’s remarks
Containers:
Quadra will issue the proper export documents and will send the originals by express courier providing that all payment terms had been met. The Buyer is responsible for inland transportation from Targoviste to the Romanian port, all handling costs in the ports of loading/discharge, sea freight and inland transportation in the country of delivery, customs duty, stevedore, demurrage, warehousing, pick-up.
COMPLAINTS
Any visible faulty goods and the quantitative discrepancies have to be mentioned on the CMR transport document when unloading the goods. Failure to comply with this procedure will result in damaged items not being credited.
In case of damage that is not apparent the Buyer can make reservations in writing to the Seller within five days of delivery, Sundays and public holidays exempted.
Any non-visible defects and qualitative claim will not be accepted unless the Seller receives the claim, in writing, within 30 days from the receipt of the goods.
For any claim the Buyer has to provide the Seller with detailed photos of the defects and to fill in a standard quality claim form that is available on request.
PRODUCTS WITH PERSONALITY
Each piece of wood carries its own unique features with variations in grain, pattern, colour and may even contain small natural knots and furrows in its surface. These minor imperfections are not faults in the wood but are natural features which give every piece of furniture its own individual identity and add to the enjoyment of owning a piece of furniture made of solid wood. This furniture is ‘alive’ and may work in time. However, quality problems may be prevented by installing, using and maintaining the furniture in accordance with our product care instructions which are available on request.
Each leather hide has unique marks, color variations and a personality of its own. These distinctive marks are nicks, stretch marks, healed scars and native marks. Only true leather can boast these marks.
All these distinctive characteristics make our products unique and bear no grounds for quality complaints.
THE PRODUCTS
The photographs in the catalogue and on the website do not always faithfully reproduce paint and stain colours.
The dimensions in our catalogue and on the website are taken from the widest outside points. They have been provided by the Seller in the belief that they are as accurate as reasonably possible, but they do not constitute a description of the goods and are not warranted to be accurate. When exact dimensions are needed, please advise us when placing the order.
The Seller reserves the right to make any change in design without prior notice.
LIABILITY
Under no circumstance shall the Seller be liable to the Buyer for loss of profits or economic loss.
The goods shall be at the Buyer's risk from the moment the Seller has handed over the goods into the charge of the carrier named or agreed by the Buyer, at the Sellers’ premises.
The goods delivered by the Seller to the Buyer shall remain the sole and absolute property of the Seller as legal and equitable owner until such time as all money due to the Seller has been paid to the Seller.
Seller’s liability can never exceed the value of the items delivered. All orders are accepted on a best effort basis only and can never be seen as a delivery guarantee. Non-delivery of items can never be a justification for any claim to the Seller.
Any typographical or clerical or other error or omission in any sales literature, quotation, price list, offer acceptance, invoice or other information issued by the Seller shall be subject of correction without any liability on the part of the Seller.
These General Terms and Conditions replace all prior understandings regarding delivery and are valid for all Quadra deliveries from June, 1st 2010, unless specifically agreed otherwise.
Unless otherwise expressly agreed in writing, all furniture sold is intended for domestic use. We cannot accept responsibility if used for contract/commercial purposes or outdoors.
The copyright in the material and all imagery contained in this website belongs to QUADRA INVEST or its licensors. No person may copy, modify, transmit, distribute, display, reproduce, publish, license or create works from any part of this material or otherwise use it for any public or commercial use without the prior express written permission of QUADRA INVEST. You may only view or print individual pages for your own personal use.
NOTE: The Seller's prices are calculated on the basis that the above Conditions will apply. Buyers requiring prices to be quoted on a different basis should inform the Seller.
These terms and conditions only apply to Buyers who deal directly with the Seller and not Buyers purchasing through agents or distributors.
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